FAQs

HOW DO I PLACE MY ORDER? 

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it's on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders from our store typically ship after 3 to 5 processing days and the delivery time would be 10-15 working days. For international orders, transit will take an additional 1 to 2 weeks.

Due to ongoing impact from COVID-19, there could be some unexpected delays in certain areas (3-5 working days late). We’re sorry for any unavoidable transit delays and disruptions in delivering your packages.

MY TRACKING NUMBER ISN’T WORKING.

Tracking numbers might take 5-7 working days to appear in the shipping carrier's system, which means you might not be able to get the tracking information in the first place. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working after that, please contact our support team.

I NEED HELP WITH A LATE ORDER.

Orders from our store typically ship after 3 to 5 processing days and the delivery time would be 10-15 working days. For international orders, transit will take an additional 1 to 2 weeks.

We’re sorry for any unavoidable transit delays and disruptions in delivering your packages.

If your order has not arrived after 20 working days (domestic) and 25 working days (international), please contact us for timely support.

PAYMENT

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

What is your store currency?

Our products are set in USD.

When will my card be charged?

Just after your order has been successfully placed.

CAN I CANCEL/ADJUST MY ORDER?

We normally send your order information to the manufacturer at the end of the purchasing day and we could not make any adjustment or cancellation if the order has already locked for processing. Depending on the order's status at that time, we will inform you whether or not you are able to cancel/adjust your order.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.